Terms of Service
Last Updated: 1st August 2026
Welcome
Welcome to INclusive Academy, a professional learning platform owned and operated by TRaC Education (“we”, “our”, “us”).
These Terms of Service govern your access to and use of the INclusive Academy website, online learning platform, courses, resources and associated services.
By accessing or using our platform, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.
1. About INclusive Academy
INclusive Academy provides evidence-informed professional learning designed to help schools, educators and organisations build cultures of belonging.
Our services may include:
- Online professional learning pathways
- CPD courses
- Downloadable resources and toolkits
- Reflection activities
- CPD certificates
- School, Trust and organisational licences
- Anonymous stakeholder questionnaires
- Progress monitoring and implementation resources
We continually review and improve our content to ensure it reflects current educational research and best practice.
2. Eligibility
You must be at least 18 years old to purchase a subscription or create an administrator account.
Schools, Multi-Academy Trusts and organisations may purchase licences on behalf of their employees.
3. User Accounts
When creating an account you agree to:
- Provide accurate and up-to-date information.
- Keep your login details secure.
- Notify us promptly if you believe your account has been accessed without permission.
Individual accounts are for the registered user only and must not be shared.
Organisation licences may permit multiple users in accordance with the agreed licence.
4. Memberships and Licences
INclusive Academy offers a range of subscriptions and licences, including:
- Individual Memberships
- School Memberships
- Multi-Academy Trust Memberships
- Organisational Partnerships
Each licence includes access only to the services specified at the time of purchase.
Access may be suspended or terminated if licence terms are breached.
5. Payments
Subscription fees must be paid in accordance with the payment terms displayed at the time of purchase.
Where subscriptions renew automatically, you may cancel renewal before the next billing date.
Failure to make payment may result in suspension or cancellation of access.
6. Refund Policy
Where applicable, refunds will be provided in accordance with UK consumer law.
As many of our services involve immediate access to digital content, refunds may not be available once access has been granted, except where required by law.
Please refer to our separate Refund Policy for full details.
7. Intellectual Property
Unless otherwise stated, all content available through INclusive Academy is the intellectual property of TRaC Education.
This includes, but is not limited to:
- Learning pathways
- Courses
- Videos
- Audio narration
- Workbooks
- Downloads
- Templates
- Questionnaires
- Frameworks
- Graphics
- Logos
- Branding
- Website content
You may use these materials solely for your own professional learning or, where applicable, within your licensed organisation.
You may not:
- Copy or reproduce materials.
- Share content outside your licence.
- Sell or redistribute resources.
- Remove copyright notices.
- Create derivative works for commercial purposes without our written permission.
8. Professional Learning
Our courses are designed to support professional development and school improvement.
Unless explicitly stated, completion of a course does not constitute an accredited qualification.
Certificates issued by INclusive Academy recognise successful completion of learning activities only.
9. Anonymous Stakeholder Questionnaires
Some subscriptions include access to stakeholder questionnaires for staff, students, parents, governors or other groups.
Where questionnaires are described as anonymous:
- Individual responses will not intentionally identify participants.
- Schools and organisations will receive aggregated results.
- Results are intended to support reflection, planning and school improvement.
Schools remain responsible for ensuring questionnaires are used appropriately within their organisation.
10. Privacy and Data Protection
We are committed to protecting your privacy.
Personal data is processed in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read our Privacy Policy for further information.
11. Acceptable Use
Users agree not to:
- Share login credentials with unauthorised individuals.
- Attempt to gain unauthorised access to other accounts.
- Upload malicious software or harmful content.
- Interfere with the operation or security of the platform.
- Copy, reproduce or distribute copyrighted materials.
- Use the platform for unlawful purposes.
We reserve the right to suspend or terminate accounts where misuse is identified.
12. Availability of Services
We aim to provide reliable access to INclusive Academy.
However, we cannot guarantee uninterrupted availability and may occasionally suspend access for maintenance, updates or circumstances beyond our reasonable control.
We will endeavour to minimise disruption wherever possible.
13. Changes to the Platform
To ensure our content remains current and effective, we may:
- Update learning materials.
- Improve platform functionality.
- Add new resources.
- Remove outdated content.
- Introduce new services or features.
These changes form part of the ongoing development of INclusive Academy.
14. Limitation of Liability
INclusive Academy provides professional learning and educational resources intended to support schools and educators.
While every effort is made to ensure our content is accurate and up to date, we do not guarantee that it will be suitable for every context or organisation.
TRaC Education shall not be liable for any indirect or consequential loss arising from the use of our platform.
Nothing in these Terms excludes liability where such exclusion would be unlawful.
15. Suspension or Termination
We may suspend or terminate access where:
- These Terms have been breached.
- Payment has not been received.
- Unauthorised sharing or misuse of content is identified.
- The platform is used unlawfully.
Users may cancel subscriptions in accordance with the applicable subscription terms.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Us
If you have any questions regarding these Terms, please contact us.
TRaC Education
Email: admin@trac-education.co.uk
Website: www.trac-education.co.uk
Our Commitment
At INclusive Academy, we believe that every person deserves to experience a genuine sense of belonging.
We are committed to providing a professional, respectful and inclusive learning environment where educators can develop the knowledge, confidence and practical skills needed to create schools in which everyone can thrive.
We ask all members of our community to engage with one another in a manner that reflects dignity, respect and our shared commitment to building cultures of belonging.